Terms & Conditions

1.1 These Terms and Conditions ("Terms") govern your access to and use of the website www.gogreenchargingindia.com (the "Website"), the GOGREEN Charging mobile application (the "App"), GOGREEN electric vehicle charging stations, the GOGREEN RFID card and all related services (together, the "Services").

1.2 The Services are owned and operated by GOGREEN Charging India Pvt. Ltd. The company was incorporated on 10 December 2024 under the Companies Act, 2013, with CIN U35109TN2024PTC175283. Its registered office is at 3rd Floor, Plot No A4, 1st Main Road, Chandrasekharan Avenue, Okkiyam Thuraipakkam, Chennai – 600 097, Tamil Nadu, India ("GOGREEN", "Company", "we", "us" or "our").

1.3 By accessing or using the Services, you confirm that you have read, understood and agree to be bound by these Terms, including the No Refund Policy in Section 7, and our Privacy Policy. If you do not agree, please do not use the Services.

1.4 These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They do not require any physical or digital signature.

In these Terms:

• (a) "User" or "you" means any person who accesses or uses the Services.
• (b) "Charging Station" means any EV charging point operated by or under the GOGREEN brand, including stations run by franchise partners.
• (c) "Charging Session" means the period from the start of charging, through the App or RFID card, until it ends.
• (d) "Wallet" means the prepaid balance in your GOGREEN App account that is used to pay for charging.
• (e) "Franchise Partner" means any person or entity that operates a Charging Station under a written agreement with GOGREEN.

3.1 You must be at least 18 years of age and competent to enter into a contract under the Indian Contract Act, 1872 to use the Services.

3.2 If you use the Services on behalf of a company or organisation, you confirm that you are authorised to accept these Terms on its behalf.

We may update these Terms from time to time. The updated Terms will be posted on the Website and the App with a revised "Last Updated" date. If you continue to use the Services after changes are posted, you accept the updated Terms.

5.1 To use charging services, you must register on the App with accurate details, including your name, mobile number and email address.

5.2 You are responsible for keeping your login details confidential and for all activity under your account.

5.3 Please inform us immediately at customercare@gogreenchargingindia.com if you notice any unauthorised use of your account.

5.4 We may suspend or close accounts that contain false information or are used in breach of these Terms.

6.1 Vehicle compatibility: Our Charging Stations support CCS2 and Type 2 connectors. You are responsible for making sure your vehicle is compatible before starting a Charging Session. Two-wheeler charging is not currently available.

6.2 Starting and ending a session: A Charging Session starts when you begin it through the App or RFID card. It ends when you stop it manually, when charging is complete, or when your Wallet balance runs out.

6.3 Safe use: You agree to:

• Follow all instructions displayed at the Charging Station and in the App;
• Connect and disconnect the charging cable correctly;
• Not leave your vehicle unattended in an unsafe condition; and
• Report any damage or fault immediately.

6.4 Availability: Charging Stations are offered on an "as available" basis. We do not guarantee that any station or charger will be available, working or free at any given time. Service may be interrupted because of maintenance, power supply issues, network failure or reasons beyond our control.

6.5 Vacating the bay: After charging is complete, please move your vehicle promptly so that other users can charge.

6.6 Site rules: Many Charging Stations are located on premises owned by third parties, such as hotels and restaurants. You must follow the rules of those premises. GOGREEN is not responsible for the services, facilities or conduct of third-party site owners.

7.1 Charging is billed per unit of energy consumed (kWh). The applicable rate for each Charging Station is shown in the App before you start a session.

7.2 All prices include applicable taxes, including GST, unless stated otherwise.

7.3 You can recharge your Wallet using UPI, debit card, credit card or net banking through our authorised payment partner, Razorpay.

7.4 Wallet balance:

• Can only be used for GOGREEN Services;
• Is not transferable;
• Does not earn interest; and
• Cannot be withdrawn as cash.

7.5 We may revise charging rates at any time. Revised rates apply only to Charging Sessions started after the change is shown in the App.

7.7 Pay only for what you use: You are charged only for the units (kWh) actually delivered to your vehicle. If a Charging Session stops early for any reason, you are charged only for the units consumed up to that point. The unused amount stays in your Wallet for future use.

7.8 Failed transactions: If money is debited from your bank account but not credited to your Wallet, because of a technical or payment gateway error, the amount will be reversed to your original payment method. This will happen within the timelines set by the Reserve Bank of India and your bank.

7.9 Excess or duplicate charges: If you are charged more than once for the same Charging Session, or charged for units that were not delivered, please report it to customercare@gogreenchargingindia.com within 7 days of the session. After verification, the excess amount will be credited back to your Wallet.

7.10 Franchise payments: Payments made in connection with any franchise, location partner or business associate arrangement are governed solely by the terms of the relevant written agreement.

8.1 RFID cards are issued to eligible users, subject to these Terms and any additional conditions we notify.

8.2 The RFID card is linked to your account and Wallet. It remains the property of GOGREEN.

8.3 You are responsible for all Charging Sessions started using your RFID card. If your card is lost or stolen, report it immediately so that it can be blocked.

8.4 We may deactivate an RFID card if we suspect misuse.

9.1 Information about franchise and partnership opportunities on the Website is for general information only. It does not form an offer, a contract or a guarantee of any kind.

9.2 Any franchise, location partner or business associate relationship is governed solely by a separate written agreement signed by GOGREEN and the relevant party.

9.3 GOGREEN does not guarantee any particular income, return on investment or business outcome from any franchise or partnership.

9.4 By submitting an enquiry form, you agree that GOGREEN may contact you by phone, email, SMS or WhatsApp about your enquiry.

You agree not to:

• (a) Use the Services for any unlawful purpose;
• (b) Damage, tamper with or misuse any Charging Station, cable or equipment;
• (c) Use another person’s account, Wallet or RFID card without permission;
• (d) Attempt to gain unauthorised access to the Website, the App or our systems;
• (e) Upload or transmit any virus, malware or harmful code;
• (f) Copy, scrape or collect data from the Website or App by automated means; or
• (g) Give false information or impersonate any person.

11.1 All content on the Website and App belongs to GOGREEN or its licensors and is protected under Indian intellectual property laws. This includes the GOGREEN name, logo, text, graphics, designs, software and images.

11.2 You may not copy, reproduce, modify, distribute or use any of this content without our prior written permission.

The Services may use or link to third-party services, such as payment gateways, maps and app stores. GOGREEN is not responsible for the content, policies or performance of these third parties. Your use of them is governed by their own terms.

Your personal data is collected and used in line with our Privacy Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023.

14.1 The Services are provided on an "as is" and "as available" basis.

14.2 To the extent permitted by law, GOGREEN makes no warranties of any kind, express or implied. This includes warranties of uninterrupted service, error-free operation or fitness for a particular purpose.

14.3 Charging time and charging speed depend on your vehicle, its battery condition and the charger. They may vary.

15.1 To the maximum extent permitted by law, GOGREEN will not be liable for any indirect, incidental, special or consequential loss. This includes loss of time, travel delays, loss of business or loss of profit arising from your use of the Services.

15.2 GOGREEN’s total liability for any claim relating to a Charging Session will not exceed the amount you paid for that Charging Session.

15.3 GOGREEN is not responsible for damage to your vehicle caused by:

• Misuse;
• Failure to follow instructions;
• A pre-existing fault in the vehicle; or
• A non-compatible vehicle.

15.4 Nothing in these Terms limits any liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless GOGREEN, its directors, employees and Franchise Partners from any claims, losses, damages or expenses arising from:

• Your breach of these Terms;
• Your misuse of the Services; or
• Your violation of any law or third-party rights.

We may suspend or end your access to the Services at any time, with or without notice, if:

• You breach these Terms;
• We suspect fraud or misuse; or
• We are required to do so by law.

Any unused Wallet balance at the time of termination is non-refundable, except where a refund is required under applicable law.

GOGREEN will not be liable for any delay or failure to provide the Services caused by events beyond its reasonable control. These include natural disasters, floods, fire, epidemics, power grid failures, network outages, government action, strikes and civil unrest.

19.1 These Terms are governed by the laws of India.

19.2 Amicable settlement: Any dispute arising from these Terms or the Services will first be settled amicably by mutual discussion, within 30 days of written notice.

19.3 Arbitration: If the dispute is not settled within that period, it will be referred to arbitration by a sole arbitrator appointed by mutual consent of the parties, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Chennai, Tamil Nadu. The proceedings will be conducted in English.

19.4 Courts: Subject to the above, the courts at Chennai, Tamil Nadu will have exclusive jurisdiction.

19.5 This clause does not affect your rights as a consumer under the Consumer Protection Act, 2019.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer is:

21.1 Severability: If any part of these Terms is found invalid or unenforceable, the remaining parts will continue in full force.

21.2 Waiver: If we do not enforce any right under these Terms, that does not mean we have waived that right.

21.3 Entire Agreement: These Terms, together with our Privacy Policy, form the entire agreement between you and GOGREEN for the use of the Services.

21.4 Assignment: You may not transfer your rights under these Terms. GOGREEN may assign its rights to any affiliate or successor.

For any questions about these Terms, please contact: