Frequently Asked Questions
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Frequently Asked Questions

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Have Questions? We Have Answers.

Find quick answers about charging at GOGREEN stations, using our app and starting your own GOGREEN franchise. Can’t find what you’re looking for? Contact our team.

⚡ Category 01

Charging & App

Everything you need to know about charging vehicles, speeds, app features, wallets and RFID cards.

Our stations support most electric cars sold in India, with both CCS2 and Type 2 connectors. This includes models from Tata, MG, Mahindra, Hyundai and BYD. Charging for two-wheelers is coming soon. If you’re not sure about your vehicle, contact our support team before your visit.

Open the GOGREEN Charging app to see nearby stations on the map with live charger status. You can also view all our stations on the Locations page of this website.

It takes four simple steps:

  • Find a station in the app.
  • Plug the charger into your vehicle.
  • Scan the QR code on the charger and tap Start.
  • When charging is complete, stop the session in the app and unplug.

Charging is billed per unit of energy used (kWh). The rate for each station is shown in the app before you start charging.

Pay from your GOGREEN app wallet. You can recharge the wallet anytime using UPI, debit card, credit card or net banking.

The RFID card lets you start charging with one tap, without opening the app. It is linked to your GOGREEN wallet. You can apply for the card on the Download App page. The card is subject to terms and conditions.

The GOGREEN Charging app is available on Google Play for Android phones. The iPhone version is coming soon.

Charging time depends on your vehicle’s battery size, the charger’s power and your current battery level. DC fast chargers can charge most cars much faster than AC chargers. The app shows your charging progress in real time.

Yes. Our chargers meet industry safety standards, and we check and maintain them regularly. Always make sure the connector is properly fitted before you start charging.

Please unplug and move your vehicle so other drivers can charge.

Report the issue in the app or call our 24/7 support line. We will fix it as quickly as possible and help you find the nearest working station.

🤝 Category 02

Franchise & Partnership

Learn how to launch, operate and grow an EV charging station business with turnkey franchisor support.

Fill in the enquiry form on our Franchise page. Our team will call you within 24 hours to explain the process and visit your site.

Entrepreneurs, investors, landowners, hotel and restaurant owners, colleges and businesses can all apply. No technical background is needed.

Yes. We help you find and secure a suitable site for your station.

Yes. You can join as a Location Partner. You provide the land and electricity, and we handle the installation, branding and technical support.

Your station is handed over within 8 weeks after the agreement and site approval.

You get 6 months of free maintenance, a 24/7 customer helpline, an app listing and ongoing technical support.

We are currently expanding across Tamil Nadu and Karnataka, with Kerala coming in 2027.